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From your first inquiry to the delivery of data, the average processing time is about 21 days.
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From contract signing/price approval to delivery, the average processing time is 12 days.
Contact Research Services
You can contact Research Services by email or call during our opening hours. In the drop-down menu below, you can find contact information depending on the nature of your inquiry.
IT-support for remote login, servers or other IT issues
If you need help with remote login, servers or other IT problems, you can contact IT-support.
Phone: +45 39 17 38 00
Opening hours:
Monday-Thursday: 8:30-16:00
Friday: 8:30-15:30
Mail: servicedesk@dst.dk
Research Services Support
If you have questions about Statistics Denmark’s microdata schemes, user access, or the process of ordering data via Denmark’s Data Portal, you can contact Research Services Support on weekdays. Please note that we do not transfer calls to individual staff members.
Find answers to the most frequently asked questions about Denmark’s Data Portal here
Phone: +45 39 17 31 30
Opening hours:
Monday-Friday: 10:00-12:00
Mail: forskningsservice@dst.dk
Mails are answered within two working days.
Error support for Denmark’s Data Portal
If you experience technical problems or errors in Denmark’s Data Portal (DDP), you can contact DDP-support.
Mail: ddvsupport@dst.dk
Inquiries about project proposal in Denmark’s Data Portal
If your inquiry is about a project proposal in Denmark’s Data Portal (DDP), you can contact the project owner at Statistics Denmark (SD). You can find the project owner in DDP under ’about the project’. If the project has not been assigned a SD project owner, you can contact Research Services Support.
Read more about how to order data in Denmark’s Data Portal here
Inquiries about authorisations
If you have questions regarding applications for authorisation or client authorisation, please write to the mail below.
Mail: fseautorisation@dst.dk
Inquiries about rules and data security
If you have questions regarding rules for working with microdata, including rules on transfer of analysis results and sanction rules, please write to the mail below.
Mail: fsehjemtag@dst.dk
Inquiries about physical tokens
For inquiries regarding physical tokens, please write to the mail below.
Mail: les@dst.dk
Delivery times in Research Services
At Research Services, we process your inquiry/task as quickly as possible, and all inquiries/tasks are processed in the order they are received.
The current delivery times are as follows: