FAQ

I have entered my password incorrectly and have been locked out - how long will I be locked out?

Wait for 30 minutes and then try again.

I have technical issues in Denmark’s Data Portal - who should I contact?

If you have technical issues or encounter errors in Denmark’s Data Portal, we would appreciate hearing about it, so that we can take corrective action. You can write directly to DDVsupport@dst.dk. Indicate your user, the relevant institution number and project number, if any, and describe the problem – preferably with a brief step-by-step explanation and matching screendumps. Then Denmark’s Data Portal Support will deal with the problem as soon as possible.

I have problems logging in via remote.dst.dk - who should I contact?

If you have problems logging in via www.remote.dst.dk, please contact IT support in Statistics Denmark at servicedesk@dst.dk or telephone +45 39 17 38 00.

Which browsers support Denmark’s Data Portal?

Google Chrome: Version 98 and upwards
Microsoft Edge: Version 97 and upwards
Firefox: Version 97 and upwards
IOS_Safari: 14 and upwards
Safari: Version 14 and upwards
Internet Explorer is not supported.

Read more about Login in Denmark’s Data Portal

Allocation of project owner in Statistics Denmark

When you submit a new project to Research Services, a project owner will be allocated to you with whom you will have direct contact. We do our best to answer your enquiry as soon as possible.

Who can edit user information in Denmark’s Data Portal?

The individual users can update their own user information in Denmark’s Data Portal. This could be relevant, e.g. if a user changes workplace and therefore needs to update his or her email address.

If an association agreement must be terminated, this must be done either by the user, the institution administrator, the person responsible for authorisation or his or her substitute.

Read more about user roles

How do you make a project proposal in Denmark’s Data Portal?

Read how to make a project proposal in Denmark’s Data Portal, and find out which information should be included in a project proposal under How to create a project proposal.

Should I add all users to the project one by one?

Yes, all new users must be added one at a time.

Where do I sign the project proposal?

Read how to sign a project proposal under Signing the project proposal.

Can I make changes in the project proposal after it has been sent to the administrator/Statistics Denmark?

No, once you have sent the project proposal to your administrator or to Statistics Denmark, you can no longer edit it. If your project owner in Statistics Denmark has questions or comments for the proposal, you have the opportunity to edit it, before you re-submit it.

Can I associate users when the proposal has been sent to the administrator/Statistics Denmark?

No, once you have sent the project proposal to your administrator or to Statistics Denmark, you can no longer associate users. When the project proposal has been returned to you, either as approved or for revision, you can associate users again.

Where can I get an overview of registers and see when they are updated?

In Denmark’s Data Portal, under ’Data content’ or at danmarksdatavindue.dk (does not require login), you can see all the registers that are part of the databank of basic data in Statistics Denmark. Here you can see when the registers were created (and will be closed, if relevant), and how often they are updated. Moreover, you can see which variables the register includes and find links to the variables documentation.

Can I order not yet released data in Denmark’s Data Portal?

It is only possible to order not yet released data for project databases and the main and sub-projects of authority schemes.

How do I get our own data added to my project?

Data that does not come from Statistics Denmark’s Database of basic data must be described broadly under ‘Additional data’ in the project proposal. Furthermore, a variable description is uploaded with an indication of the variables that must be pseudonymised. Read more about the requirements data must meet and how you upload data in practice under Linking of additional data.

Where in the process is my project proposal?

A project proposal changes status depending on where in the process the proposal is. Note that your project owner or the customer team in Statistics Denmark is not notified of your proposal until the administrator has sent it to Statistics Denmark.

A proposal can have the following statuses:

Created
A project proposal has been created and is being prepared.

Sent to administrator
The project proposal is ready for the administrator to read it.

Sent to Statistics Denmark
The project proposal is ready and the administrator has sent it to Research Services. At this stage, a project owner is allocated, if a new project is concerned or a project with a previous employee in Research Services.

Under review
The administrator or the project owner in Research Services has questions or comments to the submitted proposal and has therefore returned it to the users of the project. Questions and comments are shown in the proposal or sent via email.

Sent for signature
The project owner in Research Services has sent the project proposal to the signatory group.

Approved
The project proposal is approved by the Head of Division for Research Services, and it is now possible to move on with the order (for example drafting of contract, data delivery).

Data delivered
The assignment is completed and will subsequently be invoiced.

My project proposal has not been approved - what can I do?

Your project owner in Research Services may have comments or questions for the project’s contact person, and this is why your project proposal is returned for revision.

When you have edited the project proposal, you can re-submit it via Denmark’s Data Portal.

How do you make a re-proposal in Denmark’s Data Portal?

Read how you make a re-proposal of a project under Specifically about re-proposals.

My project was approved before Denmark’s Data Portal was created. Should I add the previously approved registers and variables when I make a re-proposal?

Yes, you should. Only one project proposal will be valid, and all data must be documented on the valid project proposal. This is why you must enter all details in the re-proposal.

Do I have to create a new population whenever I make a re-proposal of my project?

You only need to create a new population segment if the population changes significantly, for example if it is created based on changed criteria, or if a submitted population is defined differently from the previous one. If you need to extend the population and the population must have the same register extraction as the original population, you can add this as an appendix to the description of the original population. You can do the same under ‘Additional data’, if additional data from other sources than Statistics Denmark must be added.

How do I change the deletion date of my project?

If you are the administrator, you can change the deletion date of projects. When you have clicked into the relevant project, you must click the three dots to the right of the project title. Now you are able to indicate a new deletion date for the project by clicking ‘Edit project’. You should not approve the deletion date, as this means that you cannot create re-proposals in future.

I have created a project under the researcher scheme, but is should have been created under the project database scheme. What can I do?

Create a new project under the project database scheme with the same information. Then the administrator for your institution can approve the deletion of the ‘incorrectly’ created project under the researcher scheme.

How do I approve the deletion of a project?

If you are the administrator, you can initiate the deletion process for a project. Click the project, click the three dots to the right of the project title and select ‘Edit project’. You are now able to approve deletion of the project.
The project owners in Research Services do not have rights to approve a deletion.

When will a project owner be allocated to my newly created project?

A project owner will be allocated to you when your administrator sends the project proposal for approval with Research Services. If you have questions at an earlier stage in the process, you can send an email to forskningsservice@dst.dk, indicating the project number in the subject field. In your email, you can ask the questions you may have.

How long can I expect it to take for me to get my data?

See the average delivery time under Contact Research Services.
You are always welcome to ask the project owner in Research Services how long he or she expects that it will take. The delivery time depends on the individual project.

How do I see the price of my data order before I order?

When the administrator has sent the project proposal and data order to Research Services via Denmark’s Data Portal, the project owner in Research Services will be able to prepare a price quote. This quote is sent via email to the contact person for the project. It is not possible to see the price in Denmark’s Data Portal. You are welcome to ask for a price estimate at any time.

A token is a physical unit used for two-factor login. With two-factor login, you first log in to www.remote.dst.dk with your three/four character IDENT (without figures) and PIN code. Then you are required to confirm your identity by means of the unique security code shown on your token. When you request a physical token, you must indicate a delivery address (e.g. the institution address) and full name of the person to which it must be sent (att.).

Note that we do not send it to addresses abroad.

If you choose a physical token, you are not associated with the project until you have received your token in the mail.

Guidelines for using physical token versus SMS token

• Users without a Danish mobile number can get a physical token mailed to them.
• Users who are travelling to a foreign destination where it takes a long time for a Danish SMS to get through (for example African countries or New Zealand), can get a physical token.
• Users travelling to a European country or USA with a Danish mobile phone can still use SMS token.
• Users who would like a physical token simply as a matter of convenience, generally have to use SMS token instead. The costs of a physical token are far higher than the costs of SMS token.